This Privacy Policy explains how Petal Palette processes personal data when you use our website, contact us, or request florist services for weddings and events. It applies to inquiries, consultations, quotes, bookings, delivery, and on-site setup in Santiago de los Caballeros and nearby areas.
We use personal data to respond to inquiries, schedule consultations, prepare quotes, confirm deposits and event dates, plan floral designs, coordinate delivery and on-site setup, process payments, maintain records, improve website performance, and comply with legal obligations.
We may share personal data with payment processors, website and hosting providers, communication tools, delivery or logistics support, and other operational partners that help us manage orders and appointments. These parties are expected to use the information only for the services they provide to us.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax obligations, or similar legal duties. We may also share information to protect our rights, customers, staff, or property where permitted by law.
We may process contact details, event information, design preferences, order history, payment-related records, delivery instructions, and communications sent through our website, phone, or consultation process. Where relevant, we also process technical data such as device and browser information, log data, and basic usage details.
We receive personal data from website forms, phone calls, consultation appointments, messages, payment interactions, and information provided during planning for bouquets, floral arrangements, delivery, or on-site setup. We may also obtain limited technical data automatically when the website is used.
We may use session cookies, persistent cookies, and similar technologies for site functionality, security, preference storage, and understanding how the site is used. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
Our website may use cookies and similar tools that are necessary for basic operation, help remember preferences, and support simple analytics or performance review. You can manage cookies through your browser controls, and some features may not work as intended if certain cookies are disabled.
You may request access to your personal data, correction of inaccurate information, deletion where appropriate, or objection to certain processing. You may also ask for clarification about how your data is used, subject to legal and contractual limits.
To make a privacy request, provide enough information for us to verify your identity and locate the relevant record. We may ask for additional details before responding, and we will handle the request within a reasonable period under applicable law.
We retain personal data for the period needed to manage inquiries, complete orders, document transactions, resolve disputes, and meet legal, accounting, or operational obligations. When data is no longer needed, we delete it or anonymize it where appropriate.
When we update this policy, we will post the revised version on the website and may provide additional notice where a change is material. The date of the latest revision should be reviewed periodically.
